This is my profileContact via CazVidMariela
IT Support & Requirements Analysis Specialist with 4+ years in tech industry
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Competencies
Provided diagnostics, troubleshooting, maintenance, and equipment repair to maintain system reliability.
Documented, mapped processes, and assessed user needs to support IT project requirements.
Installed and configured operating systems, enterprise applications, and essential tools for daily operations.
Supported network configuration and office automation tasks to improve team productivity.
Performed diagnostics, repairs, and optimizations to improve hardware and software performance.
Education
Languages
Summary
Dedicated IT professional experienced in system maintenance, hardware diagnostics, solution implementation, and requirements gathering. Adept at supporting organizational IT needs efficiently.
Key Achievements
- Managed system maintenance and hardware diagnostics to ensure continuous workstation performance across organizations.
- Led requirements-gathering sessions to accurately document technical and functional needs of internal users.
- Supported software installation, network configuration, and incident tracking to enhance operational efficiency.
Experience
Professional Internship – IT Support & Requirements Analysis
Managed system maintenance to ensure continuous workstation performance across the organization., Performed hardware diagnostics, repairs, and optimization to enhance equipment reliability., Installed, configured, and updated essential software., Led requirements-gathering sessions with internal...