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Sales & Administrative Professional with 10+ years of diverse experience
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Competencies
Provided customer support and follow-up for health insurance clients and retail customers.
Handled registry acts, legal rulings, and document control in civil registry roles.
Conducted product promotion and sales with a consultative approach, managing post-sales loyalty.
Proficient in Microsoft Office Suite, Google Drive, Canva, and Dropbox for document and data management.
Supervised educational programs and coordinated administrative activities at La Guardería de Mamá.
Education
Languages
Summary
Experienced professional with a strong background in sales, registry management, and administrative supervision across public and private sectors. Adept at customer engagement, document control, and program supervision, with excellent proficiency in office tools.
Key Achievements
- Consistently achieved sales goals through consultative sales approach at Oportun.
- Managed complex customer requests and processed administrative duties across roles.
- Supervised educational and administrative activities, improving operational efficiencies.
Experience
Sales Representative / Call Center Executive
Telephone service and commercial advising for national and international clients., Promotion of products and services with a consultative sales approach., Post-sales follow-up and client loyalty management., Achievement of sales goals and preparation of weekly performance reports., Use of CRM...
Bilingual Call Agent
Customer service and follow-up for clients in the health insurance sector., Processing of orders, payments, and clarification of hospital invoices., Complaint resolution and management of complex requests., Data updates and personalized follow-up.
Civil Registry Officer
Execution of registry acts (births, marriages, deaths, corrections, and divorces)., Issuance of rulings and enforcement of legal sentences., Process tracking and administrative control., Supervision of the legality of regulations and normative acts., Public attention and guidance.
Administrative Analyst
Physical and digital document management and control., Use of government software and statistical data analysis., Coordination of itinerant state brigades in Veracruz., Preparation of monthly reports and summaries.
Director and English Teacher
Supervision of educational programs and teacher coordination., Planning of academic and administrative activities., Improvement of learning strategies and communication with parents., Resource management and achievement of budgetary goals.