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Customer Service & Sales Specialist with diverse client experience
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Competencies
Provided assistance and solutions to customers in various roles across multiple campaigns.
Engaged in selling and explaining products and benefits to clients and business owners.
Possesses basic skills in Microsoft Office and effective use of Google tools.
Communicated complex information with clients and customers to educate and facilitate services.
Education
Summary
Experienced in customer engagement, sales, and client education across retail, telecommunications, and financial sectors.
Key Achievements
- Handled customer service for Macy's campaign at Sitel.
- Set up appointments and explained Aflac benefits for business owners as a Freelancer.
- Managed customer transfers and credit education at Now BPO.
Experience
Customer Service Agent
Worked for the macys campaign.
Freelancer
Setting up appointments and reviewing with business owners the benefits of Aflac.
Sales Agent
Worked for the sprint campaign.
In charge of receiving transfers of customer who had a terrible credit score and educate them of the urgency to fix their credit.