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Mario
Ingeniero de Software con más de 5 años en desarrollo de aplicaciones web
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Competencies
Diseña y desarrolla aplicaciones web robustas y escalables.
Coordina proyectos tecnológicos asegurando cumplimiento de plazos y objetivos.
Evalúa y mejora procesos y requisitos técnicos en proyectos de software.
Colabora eficazmente con equipos multidisciplinarios para lograr objetivos comunes.
Identifica y Soluciona incidencias técnicas en entornos de desarrollo.
Education
Summary
Ingeniero de Software con experiencia en desarrollo de aplicaciones web, gestión de proyectos y análisis de sistemas, con habilidades para liderar equipos y resolver desafíos técnicos.
Key Achievements
- Lideró proyectos de desarrollo que mejoraron la eficiencia del equipo en un 20%
- Implementó nuevas funcionalidades en aplicaciones que soportaban a más de 10,000 usuarios
- Asumió roles progresivos desde desarrollador hasta líder de equipo técnico
Experience
COLD CALLER
Used persuasive communication skills to market products and services., Cold called prospects to generate and qualify high volume of leads., Convinced prospects to accept follow-ups and set up timely appointments for in-person sales., Scheduled appointments with prospective customers to meet sales representatives., Remained calm and poised during stressful and difficult situations helping diffuse challenging situations., Overcame objectives laid out by potential customers using excellent communication and negotiation skills.
CUSTOMER CARE REPRESENTATIVE
Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty., Provided solutions, recommendations and replacements with empathy and positive feedback., Delivered high level of service and support to customers as company ambassador., Offered current product, policy and service information to customers., Used Salesforce for data entry of customer service information for quality control purposes., Responded to questions and followed up on customer interactions., Met team and client performance metrics, goals and deadlines., Followed scripts to maintain good control., Referred customers to appropriate departments or personnel to swiftly resolve issues.
SALES AGENT
Followed up on customer leads, developed mail lists and performed cold calls., Developed and cultivated professional relationships to build lucrative, long-term partnerships., Used creative sales techniques to find and develop relationships with prospective customers., Identified client needs and made suitable product and service recommendations to meet requirements.
KITCHEN MANAGER
Furnished employees with tools and equipment to perform kitchen duties and meet business requirements., Coached staff to elevate performance and achieve productivity, quality and customer satisfaction standards., Verified time and temperature logs to ascertain proper cooking and holding temperatures., Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation., Created food service personnel work schedules, keeping shifts properly staffed.
COOK
Complied with portioning requirements to adhere to budget and minimize waste., Sanitized kitchen surfaces and equipment to comply with food safety regulations., Managed simultaneous cooking tasks to promptly deliver high-quality food., Trained team members in grilling, frying and sauteing techniques., Followed all safety and sanitation guidelines and regulations.
CASHIER
Balanced cash drawers at shift beginning and end., Processed cash register transactions on POS and provided correct change., Maintained high customer satisfaction levels by going the extra mile to personalize service., Kept up a high pace to minimize customer wait times at checkout., Cleaned and sanitized checkouts and other high-touch surfaces., Adhered to cash handling policies and procedures.