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Customer Service Specialist with 10+ years in Telecom & Support Industries
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Competencies
Provided comprehensive assistance in billing, scheduling, and product support across various companies.
Effectively engaged with clients to gather information, resolve issues, and ensure customer satisfaction.
Handled account status verification, form data collection, and processed payments or orders.
Provided technical assistance for activation of devices and services in multiple contact center roles.
Proficient in Office Suite, Internet Explorer, and Windows for daily operational tasks.
Education
Languages
Summary
A dedicated customer service specialist with over a decade of experience supporting clients in telecom, travel, legal, and sales sectors. Adept at handling inquiries, technical issues, and back-office operations, ensuring customer satisfaction and smooth process flow.
Key Achievements
- Supported diverse client needs across multiple sectors including telecom, travel, and legal claim processing.
- Handled extensive customer inquiries, account management, and technical support, demonstrating versatility.
- Participated in back-office and collection processes, contributing to operational efficiency and client satisfaction.
Experience
Intake Specialist
contacting claimants to gather their information, determine whether they qualify or not for the mass tort based on the data and submitted form
Customer service representative
providing support to employees and employers with questions regarding their salary payments
Customer service representative
supporting clients with everything related to cruise reservations, both before and after the cruise
Customer service agent
supporting clients in scheduling appointments for evaluations related to job applications, promotions, or postgraduate and university specialization programs
Back-office agent customer service
client support through order status verification, handling reshipments, returns, and credits for lost orders, providing assistance in product sales
Collections
verifying account status and processing payments to restore service
Customer service representative
assisting clients with inquiries regarding the new monthly billing cycle
Customer service representative
collecting data to create accounts and new service orders for door-to-door sales representatives
Customer service and sales representative
providing technical support to activate phone service and internet service
Customer service and sales representative
providing technical support to activate phone service and internet service