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Marisol

Customer Service & Operations Manager with 10+ years of experience

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Guatemala City, Guatemala, Guatemala
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Competencies

Customer ServiceExpert

Provided high-quality customer support and organized service operations across multiple roles.

Financial ManagementAdvanced

Handled finance, accounting, collections, and payments in both company and managerial roles.

Leadership & OperationsAdvanced

Managed overall company operations and team coordination, demonstrating leadership experience.

Data Privacy & Human ResourcesIntermediate

Ensured data privacy and practiced human resource management in organizational settings.

Problem-Solving & MathematicsIntermediate

Applied problem-solving abilities and mathematical skills to improve operational processes.

Education

Master in Financial Economics
ENAE Business School
Completed July 2019
Bachelor of business administration (BBA)
ESI School of Management, Franklin University
Completed December 2016

Languages

SpanishNative
EnglishAdvance

Summary

Dedicated professional with extensive experience managing operations, finance, and customer service across multiple roles and industries, demonstrating leadership and problem-solving skills.

Key Achievements

  • Managed overall operations, finance, and customer service at Carbo n Health
  • Led company operations and financial management as CEO at Grupo Ingenia IP, S.A.
  • Gained experience in portfolio analysis and customer service roles at Capgemini Guatemala and Atento Guatemala

Experience

Customer Service

Carbo n Health
November 2022 - June 2023

Responsible for managing a company´s overall operations, finance, accounting, collections, payments, organized and providing an excellent customer service.

CEO • Manager

Grupo Ingenia IP, S.A.
July 2017 - June 2019

Responsible for managing a company´s overall operations, finance, accounting, collections, payments, organized and providing an excellent customer service.

Portfolio Analyst • Senior Portfolio Analyst

Capgemini Guatemala, S.A.
December 2012 - September 2016

Customer Service • Customer Service Representative

Atento Guatemala, S.A.
November 2011 - September 2012

Skills

Customer ServiceFinancial ManagementLeadership & OperationsData Privacy & Human ResourcesProblem-Solving & Mathematics
Published on CazVid - Jul 3, 2025
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