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Marlon
Senior Infrastructure Lead with 10+ years in IT support and virtualization
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Competencies
Managed and maintained Windows Server environments, ensuring stability and security.
Designed and supported virtualization platforms such as Hyper-V, Citrix Hypervisor, and cloud services like AWS and GCP.
Resolved complex hardware and software issues, providing remote and on-site technical assistance.
Utilized PowerShell and Python scripting to automate system tasks and improve operational efficiency.
Worked closely with multidisciplinary teams to plan and execute technology solutions.
Summary
Experienced in infrastructure support, virtualization, cloud administration, and technical troubleshooting with a strong focus on proactive system management and cross-team collaboration.
Key Achievements
- Led server upgrade, migration, and deployment projects ensuring minimal business disruption
- Implemented proactive system monitoring and maintenance procedures to optimize performance
- Provided comprehensive technical support across multiple environments, including Windows Server and cloud platforms
Experience
Senior Infrastructure Lead
Provided technical support for Windows Server environment, troubleshooting and resolving issues related to system performance, network connectivity, and server security., Implemented proactive monitoring and maintenance procedures, conducting regular system audits to ensure optimal server performance and minimize downtime., Collaborated with cross-functional teams to plan and execute server upgrades, migrations, and deployments, ensuring seamless integration with existing systems and minimal disruption to business operations., Developed and maintained documentation, including standard operating procedures and knowledge base articles, to facilitate efficient incident resolution and enhance team productivity.
Virtualization Expert
Analyze, design and develop tests and test-automation suites., Design and develop a processing platform using various configuration management technologies., Test software development methodology in an agile environment., Provide ongoing maintenance, support and enhancements in existing systems and platforms., Collaborate cross-functionally with data scientists, business users, project managers and other engineers to achieve elegant solutions., Provide recommendations for continuous improvement.
Trilingual Support Engineer
Provide remote technical and application problem resolution and escalation assistance related to Aspect products., Diagnose, troubleshoot, repair and debug complex computer systems and software., Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Senior Technical Support Engineer
Responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk., Take appropriate mitigating action to eliminate exposure., Focus on always providing exceptional customer experience throughout the investigation process.