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Marlon
Customer Support Specialist with 3 years in client service and tech support
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Competencies
Assisted clients in resolving inquiries and providing support, ensuring customer satisfaction.
Supported technical issues for clients at a startup performance company, enhancing problem-solving abilities.
Engaged with clients via support channels, improving communication skills in a customer-facing role.
Handled diverse customer inquiries and technical issues to ensure effective solutions.
Education
Summary
Experienced in customer and technical support roles, with strong communication and problem-solving skills. Adept at managing client inquiries and providing effective solutions across diverse service environments.
Key Achievements
- Provided dedicated customer support for nearly 3 years at Intosh CX, resolving inquiries effectively.
- Gained experience assisting clients across startup environments and tech support roles.
- Developed communication skills by supporting clients' needs and handling diverse inquiries.
Experience
Agente servicio al cliente, seguros y cobranzas bilingue
atención de llamadas, resolución de problemas relacionados a la compra y venta de vehículos, gestionamiento proceso de registro de vehículos, recolección de documentos para la ejecución de tareas relacionadas a la venta
Agente servicio técnico y servicio al cliente bilingüe
configuraba toda la gama de dispositivos de Apple, agendaba citas de servicio para los clientes, asistía en todo lo relacionado a facturación, atención de llamadas entrantes, solución de pqrs y escalamiento para resolución
Agente de servicio al cliente y venta cruzada seminilingue
guía al cliente para configurar dispositivos, solución de problemas de facturación, ofrecía servicios adicionales para aplicar a la factura, creación de nuevos clientes y subida al sistema, agendamiento de servicios de reparación