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Marlon
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Competencies
Experiencia demostrada en MS Office.
Education
Experience
Customer service representative
Help customers to make payments and purchases, Assist customers with technical issues with their phones, Resolve device problems and network issues, Manage portability numbers from different carriers
Quality Assurance Analyst
Listen and evaluate calls from different skills, Provide feedback to customer service agents, Teach agents about QA requirements, Review disputes from supervisors about incorrect scores
Sales Advisor
Help customers find hotels over the phone and chat, Assist with business and leisure reservations, Retain customers who wanted to cancel reservations, Provide quality service and knowledge about hotels
Travel advisor IR (International LATAM) market
Assist customers and travel agencies with reservations, Retain customers who wanted to cancel vacations, Specialize in group reservations for large bookings
Quality Assurance Analyst
Listen to and evaluate phone calls from agents, Provide feedback to agents about their scores, Present QA requirements to new hire agents, Conduct mock calls and performance coaching
Sales and Retention Agent
Make outbound calls to potential customers, Retain customers whose contracts were about to expire, Negotiate new agreements for electricity and natural gas
Negotiator
Negotiate debts with banks or collection agencies, Help clients achieve financial stability