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Customer Service Representative
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Competencies
Oversaw project lifecycle from initiation to closure, ensuring timely delivery.
Managed and motivated a diverse team to achieve project goals.
Acted as primary contact between clients and technical teams.
Applied Agile practices to improve project adaptability and delivery.
Summary
Experienced project manager specializing in IT and software development.
Key Achievements
- Led a team of 10 in delivering complex IT projects on time and within budget
- Implemented new project management methodologies, improving team efficiency
- Successfully coordinated cross-functional teams to deliver client solutions
Experience
Customer Service Representative
Handled inbound and outbound calls, providing exceptional customer service to clients with various needs, including purchasing phone services, resolving technical issues, and answering general inquiries., Delivered personalized assistance to ensure customer satisfaction and retention., Gained sales exposure by upselling additional phone services, contributing to business growth while maintaining high service standards.
Logistics Coordinator with Leadership Experience
Oversee the seamless execution of both pick-up and delivery operations., Monitor the movement of loads onsite and proactively identify and address potential issues, ensuring that all stakeholders are promptly informed., Provide coaching and mentorship to junior team members, leveraging my experience to maintain high standards and improve department performance.