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Project Manager with 8 years of experience in IT industry
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Competencies
Led and coordinated multiple IT projects, ensuring timely delivery and stakeholder engagement.
Supervised diverse teams, fostering collaboration and accountability in project execution.
Managed client relationships through regular updates and requirement clarifications.
Identified potential project risks and implemented mitigation strategies to reduce impact.
Education
Summary
Dedicated project management professional specializing in technology projects with a proven track record of delivering results.
Key Achievements
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed comprehensive project plans, resulting in enhanced project efficiency.
- Managed stakeholder communications and improved client satisfaction levels.
Experience
Call Center Agent
Conduct In/outbound calls to potential clients., Introduce our company, explain our services, and identify potential needs or interests., Qualify leads based on predetermined criteria and gather relevant information., Process payment , Schedule appointments, imtake, consult., Maintain detailed records of calls, conversations, and outcomes in our CRM system., Follow up with prospects as needed to nurture relationships and ensure continuous engagement., Collaborate with the sales team to refine calling strategies.
Sales Representative (Case Manager)
Provided exceptional sales and customer service, assessing customer needs and recommending appropriate solutions., Managed payment processing, invoicing, and follow-up communication to ensure customer satisfaction., Handled both inbound and outbound calls with professionalism and efficiency.
C&C Agent
Assisted customers with billing inquiries, payment arrangements, and account reactivations, ensuring a positive customer experience., Proficient in Microsoft Office Suite, including PowerPoint, Word, and Excel.
Transport Supervisor
Coordinated day-to-day activities and assignments for chauffeurs, ensuring timely client transportation., Maintained vehicle safety standards and managed petty cash disbursements., Provided excellent customer service and resolved issues efficiently.
Sales Manager
Exemplary customer service and troubleshooting on site and at the customer's locations., Managed commercial customer accounts by creating and processing all aspects of Sales Orders and Return Orders including but not limited to discounts, price adjustments and credit card processing., Procured vendor shipments and Transfer Orders utilizing AutoZone's ERP system Cigma Software., Responsible for maintaining the Petty Cash account and inventory accuracy within our store.