This is my profileContact via CazVid
Martin
Customer Service Representative with 10+ years of customer support experience
Video resume
Customer Service Representative
I'm a bilingual systems engineering Technitian , with an excellent command of the English language and extensive experience in customer support service and the administration of the Service desk.
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Handled diverse customer inquiries, ensuring satisfaction and issue resolution.
Bilingual CommunicationAdvanced
Provided seamless communication in English and Spanish for customer interactions.
Service Desk AdministrationIntermediate
Managed support tickets, documented issues, and maintained service records.
Technical SupportIntermediate
Provided technical guidance and troubleshooting assistance to clients.
Summary
Experienced bilingual customer support technician with over a decade of service in managing customer interactions and support administration. Skilled in communication, problem-solving, and service desk management.
Key Achievements
- Managed customer support operations with extensive experience in client interactions.
- Utilized bilingual skills to communicate effectively in English and Spanish.
- Administered Service desk functions ensuring service quality and resolution efficiency.
Skills
Customer SupportBilingual CommunicationService Desk AdministrationTechnical Support
Published on CazVid - Jul 3, 2025