This is my profileContact via CazVidMarvin
Customer Service Specialist with Bilingual Communication Skills
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided bilingual support to clients, ensuring effective communication and issue resolution.
Quality AssuranceIntermediate
Supervised service quality in a supervisory role, maintaining standards and team performance.
Systems KnowledgeIntermediate
Utilized Microsoft Word, Power Point, and Internet tools for daily tasks and documentation.
Multilingual CommunicationAdvanced
Communicated effectively in bilingual (language not specified) settings across multiple companies.
Languages
SpanishNative
English95% Spoken & Written
Summary
Experienced bilingual customer service representative with supervisory experience in quality assurance and proficient in essential office systems.
Key Achievements
- Gained experience as a Bilingual Customer Service Representative at multiple companies, demonstrating adaptability across various clients.
- Progressed to a Quality Assurance Supervisor role, overseeing service quality and team performance.
- Developed proficiency in systems such as Microsoft Word, Power Point, and Internet for effective task execution.
Experience
Bilingual Customer Service Representative
24/7.ai
March 5th, 2012 - March 15th, 2017
Bilingual Customer Service Representative
ALORICA
April 4th, 2017 - August 31st, 2017
Bilingual Customer Service Representative
TELUS INTERNATIONAL
November 20th, 2017 - November 14th, 2018
Bilingual Customer Service Representative
ICON SOLUTIONS
February 21st, 2022 - October 20th, 2022
Quality Assurance Supervisor
Panamericom Syncronetix S.A.
August 6th, 2019 - August 14th, 2024
Skills
Customer ServiceQuality AssuranceSystems KnowledgeMultilingual Communication
Published on CazVid - Jul 3, 2025