This is my profileContact via CazVidMaryorie
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Competencies
Demonstrated experience with Autocad.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Written communication skills.
Education
Languages
Experience
Customer Service Representative - Spanish
Resolution of billing and technical issues for U.S. customers., Handling of escalated cases and maintenance of high satisfaction levels., Application of negotiation skills for customer retention.
Customer Service Representative - English
Temporary QA Position
Monitoring of calls to ensure quality standards., Delivery of feedback and training to agents., Coordination of team sessions to improve communication and performance.
Customer Service Supervisor
Supervision of a team focused on performance and quality metrics., Call monitoring to identify areas of improvement., Individual coaching to strengthen skills and boost results., Organization of meetings to review performance, communicate objectives, and set both group and individual goals.