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Collection Specialist at Capital Brain & Spine
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Competencies
Expert in addressing client needs and resolving issues promptly to ensure satisfaction.
Proficient in managing medical billing inquiries and resolving payment discrepancies.
Effective at email correspondence and liaising with diverse stakeholders.
Skilled in maintaining accurate documentation and managing case files efficiently.
Capable of identifying issues quickly and implementing effective solutions.
Languages
Summary
Dedicated Collection Specialist skilled in billing coordination, client communication, and case management within healthcare settings. Proven ability to improve processes and ensure timely payments.
Key Achievements
- Streamlined billing communication processes, improving case update efficiency.
- Managed outstanding balances and follow-ups, reducing overdue accounts.
- Enhanced coordination with law firms, patients, and internal teams for seamless case management.
Experience
Collection Specialist
Communicated with law firms, patients, and internal teams to obtain case updates and coordinate medical billing information.. Managed billing inquiries, outstanding balances, and payment follow-ups.. Drafted professional correspondence with attorneys and patients regarding case status and payments.. Coordinated with accounting teams to verify payments and resolve billing discrepancies.. Maintained organized records of cases, communications, and financial transactions.. Monitored case progress and requested updates to ensure timely resolution.