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Mateo

Customer Service & Talent Acquisition Professional with North American Experience

Video resume

Remote Outbound Call Center
Remote Outbound call center

Contact

Medellín, Departamento de Antioquia, Colombia
Open to remote
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Competencies

Customer ServiceIntermediate

Provided customer support and handled client interactions in a retail environment.

Communication SkillsIntermediate

Communicated confidently in English with diverse accents and multicultural clients.

Talent AcquisitionIntermediate

Conducted recruiting activities and engaged in talent sourcing processes.

Multilingual CommunicationBeginner

Utilized language skills to effectively communicate with North American clients.

Summary

Experienced customer service and talent acquisition specialist with a proven ability to communicate effectively in English and handle diverse customer needs. Adept at working remotely in call center environments, with a strong background across North American markets.

Key Achievements

  • Gained experience in customer service at Hot Topic across North America
  • Completed over three months of outbound call center work
  • Held a one-year role in talent acquisition within North America

Experience

Senior Healthcare Recruiter (Remote)

KMG Healthcare
July 2023 - Present

Recruit CNAs, LPNs, RNs, and Medical Assistants for hospitals, clinics, and long-term care facilities across the U.S.A, Use JobDiva ATS to manage candidate pipelines and track application workflows, Source active and passive candidates through Indeed and internal databases, Coordinate with hiring managers to define hiring needs and develop strategic recruiting plans, Ensure all candidates meet credentialing, licensing, and compliance standards in healthcare, Conduct screening, interview scheduling, offer negotiation, and onboarding in a fast-paced environment, Build long-term relationships with candidates to support future staffing needs

HR Consultant (Remote)

Aeffect Search & Interim
March 2023 - June 2023

Recruited B2B and B2C Sales Representatives for Israeli-based companies, Sourced talent across local and international platforms using English and Hebrew job boards, Screened candidates and presented qualified talent to clients for review and interview, Managed all candidate communications, from initial outreach through offer stage, Advised clients on job descriptions, salary ranges, and market trends

Recruiter

Virtual Employe Services
February 2022 - February 2023

Conducted full-cycle recruitment for Healthcare, IT, and Managerial positions across the U.S.A, Used Manatal ATS for applicant tracking and data management, Sourced candidates using Indeed, ZipRecruiter, and LinkedIn Recruiter, Partnered with department leads to assess job requirements and build ideal candidate profiles, Completed internal IT Recruitment Training Courses to understand and match technical skill sets, Facilitated interview scheduling, debriefs, and hiring decisions across multiple departments, Maintained organized and compliant candidate records throughout the hiring process

Customer Service Representative

Emergia
October 2021 - January 2022

Blacksmith

Independent
October 2020 - June 2021

Blacksmithing Assistant

Hammer and Scales
March 2019 - June 2020

Waiter

Café-restaurant Otraparte
January 2018 - March 2019

Forestry Inventory Assistant (Contract)

Silvotecnia S.A
September 2018 - November 2018

Skills

Customer ServiceCommunication SkillsTalent AcquisitionMultilingual Communication
Published on CazVid - May 17, 2026
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