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Sales & Customer Service Professional with 8+ years in Insurance, Banking & Hospitality
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Competencies
Leveraged CRM software to track leads, manage client interactions, and improve sales efficiency.
Consistently exceeded sales targets by offering customized insurance and service packages.
Provided high-quality support across banking, healthcare, and hospitality industries, handling inquiries and troubleshooting.
Scheduled, confirmed, and coordinated appointments and group reservations ensuring smooth operations.
Translated medical and patient information, facilitating effective communication between healthcare providers and patients.
Education
Languages
Summary
Experienced in insurance, banking, healthcare, and hospitality sectors, with a focus on client relations, sales, and operational excellence.
Key Achievements
- Developed tailored insurance solutions for SMB clients, maintaining strong client relationships.
- Consistently exceeded sales targets through customized packages and exceptional service at Allegiant Insurance.
- Managed high inbound/outbound call volumes in banking and healthcare sectors, ensuring KPI adherence.
Experience
Sales representative
Developed and maintained strong relationships with small and medium-sized business clients, providing tailored insurance solutions., Consistently exceeded sales targets by offering customized insurance packages and providing exceptional customer service., Utilized CRM software to track leads,...
Customer service representative
Provided high-quality customer support for U.S. banking and fintech clients, handling inquiries related to accounts, transactions, and financial products., Assisted customers with online banking services, payments, credit applications and fraud prevention measures and services., Managed a high...
Customer service representative
Scheduled and confirmed appointments for internal medicine specialists, ensuring efficient calendar management., Assisted patients with insurance verification and eligibility checks, ensuring compliance with healthcare regulations., Maintained accurate patient records in electronic health systems...
Medical Interpreter
Translate between patient and doctor, taking notes of visual and vocal cues so that they can better understand the patient’s concerns, symptoms, or medical history., Responsible for people to experience the target language as seamlessly as if it were the source language.
Technical Support Specialist
Provided technical assistance for U.S. customers regarding mobile devices, network issues and service plans., Managing incoming calls and customer service inquiries, generating rapport from empathy and willingness that leads to the development of new, loyal customers., Assisted customers with...
Global Contact Center Executive
Successfully managed group reservations across a European hotel chain, ensuring seamless coordination between departments and delivering tailored offers to clients., Maintained direct communication with travel agencies and individual clients, monitoring procedures to prioritize client satisfaction...