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Competencies
Demonstrated experience with Conflict resolution.
Demonstrated experience with Opening and closing accounts.
Demonstrated experience with Insurance eligibility verification.
Demonstrated experience with Data entry.
Demonstrated experience with Product knowledge.
Education
Languages
Experience
Insurance specialist
Managed follow-ups for clients with expired or canceled insurance., Collected updated insurance info and coordinated with billing for eligibility and authorizations., Tracked client progress and ensured smooth return to therapy., Maintained records and collaborated across departments in a fast-paced, client-focused setting.
Customer service representative
Provided troubleshooting support for Fitbit devices, guiding customers through technical issues and setup., Assessed warranty eligibility and advised customers on reimbursement or exchange options., Delivered clear, empathetic communication to resolve issues efficiently and ensure customer satisfaction., Maintained accurate records of interactions and followed company procedures for warranty claims and device replacements.
Customer service representative
Answered inbound calls to greet and assist customers with various needs and questions., Resolved customer inquiries, complaints, and issues providing insightful solutions., Navigated multiple systems to identify source of issue., Returned customer calls and responded to inquiries and complaints., Provided solutions, recommendations and replacements with empathy and positive feedback., Resolved product and service issues promptly., Communicated with clients over phone, email and chat platforms.