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Mateo
Dispatcher with 5+ years in logistics and customer service
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Competencies
Managed shipment scheduling, communication, and issue resolution to ensure efficient deliveries.
Provided member, patient, and healthcare support through clear communication and problem-solving.
Facilitated cross-cultural communication between Spanish-speaking patients and healthcare providers.
Utilized various software tools to support coordination, documentation, and communication tasks.
Education
Languages
Summary
Dedicated dispatcher and support specialist with expertise in logistics, healthcare communication, and client relations, committed to delivering accurate and efficient service.
Key Achievements
- Supported cross-cultural communication as Medical Interpreter and Translator.
- Coordinated shipment scheduling and communication for timely deliveries across North America.
- Resolved pharmacy insurance and medication issues ensuring HIPAA compliance and enhanced patient support.
Experience
Medical Interpreter / Translator (Spanish–English)
Supported cross-cultural communication between healthcare providers and patients through accurate, real time interpretation and translation.
Logistics Coordinator (Track & Trace Specialist)
Coordinated shipment scheduling and communication between drivers, receivers, and high-profile clients to ensure timely and efficient deliveries across North America., Provided support for Track & Trace logistics, assisting clients with shipment tracking, issue resolution, and system...
Resolution Specialist
Supported patients and healthcare providers with pharmacy benefits, resolving insurance and medication related issues while maintaining accuracy, empathy, and HIPAA compliance in a fast-paced environment., Ensured clear communication and timely support between patients, pharmacies, and insurance...
Customer Service Representative
Supported members with eligibility verification, benefits clarification, and plan utilization to provide accurate and timely assistance., Collaborated with internal teams and insurance departments to resolve complex issues and enhance member satisfaction.