This is my profileContact via CazVidMateo
Customer Service Specialist with 5+ years in Tech & Logistics Support
Contact
Competencies
Handled technical, billing, and account support for telecommunications and software clients, demonstrating strong problem-solving skills.
Provided clear, effective support via phone, chat, and email, ensuring positive customer interactions and issue resolution.
Tracked and supported transportation activities and orders, improving delivery support processes.
Guided new team members in call handling and customer service best practices, contributing to team development.
Supported billing inquiries, refunds, and account issues across telecom, software, and logistics sectors.
Education
Summary
Experienced in delivering quality support in telecommunications, software, and logistics. Skilled in troubleshooting, billing, and mentoring, with a proven track record of supporting diverse customer needs.
Key Achievements
- Provided tech and billing support for major clients like Comcast, Cox, and Microsoft via phone and chat.
- Mentored new team members, enhancing call handling efficiency and customer satisfaction.
- Managed transportation and billing logistics, improving order tracking and support accuracy.
Experience
Customer service representative
Phone and chat support for customers with tech issues and billing concerns, Sales with plans including on the customer’s accounts and searching for options, Mentor of new members on the campaign, guidance and assistance with questions regarding taking calls and chats.
Customer support representative
Phone and chat support regarding Microsoft accounts and service, Account support for customers having issues with the Microsoft account., Billing support, refunds and retention.
Logistic coordinator
Track and support regarding transportation and orders in the USA, Billing support and assistance to truck drivers on the USA.
Associate
Track and support via email for orders regarding coffee products, Billing support via email and tickets.