Mauricio

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Contact

San José,San José,Costa Rica

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Competencies

Microsoft Office PackageIntermediate

Demonstrated experience with Microsoft Office Package.

Customer ServiceIntermediate

Demonstrated experience with Customer Service.

Ease of learning and Self-developmentIntermediate

Demonstrated experience with Ease of learning and Self-development.

Assertive communicationIntermediate

Demonstrated experience with Assertive communication.

AdaptabilityIntermediate

Demonstrated experience with Adaptability.

Education

High School Diploma

LICEO DR. JOSÉ MA. CASTRO MADRIZ

Completed 2015

Diploma

UNIVERSIDAD ESTATAL A DISTANCIA (UNED)

Completed 2022

Languages

enNative

Experience

Lift Operator

Ober Gatlinburg

12/19 - 04/20

Guided guests when they needed to get to the top of the mountain and do either ski or snowboard.

CS HBS Associate

Amazon

04/21 - 09/21

Managed customers’ requests, questions and complaints regarding their orders through different support channels (phone calls, chats and e-mails).

HBS Resolution Specialist

Amazon

10/21 - 04/23

Handling escalations contacts through phone calls, chats and e-mails, when a customer was not satisfied with a previous resolution., Proactively aiding teammates or associates with difficult contacts.

Recovery

Tek Experts

05/23 - 03/24

Escalated support engineers to make sure they remain engaged in the resolution of the client’s issues.

Scheduler

Cornerstone BMP (Alliance Spine & Joint)

03/24 - 06/25

Called patients to schedule their appointments when they had an initial, missed or pending follow-up appointments.

Skills

Microsoft Office PackageCustomer ServiceEase of learning and Self-developmentAssertive communicationAdaptability

Published on CazVid - May 17, 2026

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