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Mauricio

Mitigation & Education Officer with 5+ years in wildlife conservation

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San José, San José, Costa Rica
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Competencies

Customer Service ComplianceIntermediate

Ensured adherence to customer service standards and safety protocols across various roles, improving client satisfaction.

Project ManagementIntermediate

Coordinated educational programs and operational activities, supporting sustainable process optimization.

Social Media ManagementIntermediate

Managed social media content and engagement strategies for wildlife rescue awareness campaigns.

Language InterpretationAdvanced

Provided medical and financial interpretation services for Latin American clients, facilitating effective communication.

Reservation & Operations ManagementIntermediate

Handled sales, reservations, and operational logistics for adventure tours and activities.

Education

Master's Degree
UCR
Bachelor's Degree
UNED

Languages

Spanishnative
EnglishC1
GermanA1

Summary

Dedicated professional skilled in wildlife education, customer service, social media, and operations management. Experienced in coordinating programs, handling reservations, social media, and interpretation services, with an emphasis on conservation and community engagement.

Key Achievements

  • Managed daily educational visits and reservations for over 1200 people annually at International Animal Rescue Costa Rica.
  • Handled social media management to raise awareness for wildlife rescue initiatives.
  • Led prevention efforts and collaborated with ICE to reduce wildlife electrocutions through local communications.

Experience

Mitigation & Education Officer

International Animal Rescue Costa Rica
January 2023 - July 2025

Manage daily educational visits and reservations for over 1200 people annually., Social media management for the wildlife rescue center., In charge of prevention efforts and local communications working with ICE to minimize wildlife electrocutions.

Administrative Assistant

Tropical Rivers & Adventure Tours
November 2021 - December 2022

Assist with sales, reservations, operations, and special group arrangements for locals and tourists for one-day or multi-day rafting adventures.

English <> Spanish Interpreter

Voiance Language Services
June 2021 - November 2021

Provide medical and financial interpretation services for Latin American people who lived in the US.

Reservations & Operations Specialist

Ríos Tropicales
January 2016 - April 2020

Manage sales, reservations, and operations for one-day and multi-day rafting adventures.

Customer Service and Technical Support Agent

Sykes S.A.
January 2008 - February 2011

Assist clients with website issues, bank statements, and technological devices.

Skills

Customer Service ComplianceProject ManagementSocial Media ManagementLanguage InterpretationReservation & Operations Management
Published on CazVid - May 17, 2026
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