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mauricio
Systems Supervisor
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Competencies
Experiencia demostrada en Network Administration.
Experiencia demostrada en LAN / WAN.
Experiencia demostrada en Routers.
Experiencia demostrada en Switches.
Experiencia demostrada en Firewalls.
Education
Languages
Summary
Systems Supervisor buscando nuevas oportunidades
Experience
Systems Supervisor
Led and supervised the property IT team, assigning priorities across hotel and residential operations.. Administered the property network and monitored guest-critical systems: IPTV, VoIP, PBX, automation and Building Management Systems (BMS).. Administered and configured virtual servers, proactively monitoring their health to ensure continuous availability.. Managed Active Directory user accounts, groups and access permissions.. Supported Oracle MICROS and Simphony POS systems and terminals, plus the property's audio systems.. Supervised the IT scope of residential and hotel projects.. Delivered white-glove technical support directly to guests and residence owners, in line with Ritz-Carlton service standards.. Managed IT department finances, including invoice processing and vendor payments.
IT Support Specialist
Administered Windows, macOS and Linux systems: hardware and software installation, configuration, performance monitoring and troubleshooting.. Maintained LAN/WAN infrastructure and data communication systems to ensure reliable connectivity.. Strengthened endpoint security by managing MDR and MDM solutions, monitoring for threats and responding to security incidents.. Resolved end-user software, hardware and network connectivity issues.. Supported databases: backups, performance tuning, access permissions and migrations.. Provisioned and maintained cloud resources: virtual machines, RDP environments and database instances.. Contributed to IT strategy by assessing current technology, identifying future needs and planning upgrades.. Trained employees on new tools and security best practices through workshops and training materials.. Worked within SCRUM / Agile frameworks.
IT Help Desk Support
Provided on-call IT support to end users across 5 client accounts.. Resolved virtual desktop and VM issues, SSO password resets and MFA setup and troubleshooting.
IT VOM Commercial
Managed the IT commercial function, overseeing contracts with major telecommunications suppliers for offices, plants and warehouses worldwide.. Validated external contracts and managed ROM/BOM labor rate cards, including approval cycles and signatures.. Applied IT best practices with SCRUM, using Jira and Confluence.. Drove Continuous Development and Continuous Improvement initiatives.
Technical Support Advisor
Provided bilingual (English/Spanish) technical support to customers in the USA and LATAM for a leading global technology brand.. Troubleshot smartphones, computers, tablets and routers by phone.