This is my profileContact via CazVidMauricio
Bilingual Customer Service Agent with multilingual communication skills
Contact
Mexico City, Mexico City, Mexico
Available on CazVid
Competencies
LanguagesExpert
Fluent in English and Japanese, used extensively for customer communication and support.
Communication SkillsAdvanced
Demonstrated assertive communication and problem resolution in customer service roles.
Problem SolvingAdvanced
Applied improvising capabilities and creativity to resolve customer issues effectively.
Education
High School
Moderno Tepeyac
Completed 2024
Model
Fes Actlan
Completed 2023
Languages
EnglishC1
JapaneseBasic
Summary
Experienced bilingual agent skilled in communication, problem solving, and multilingual support.
Key Achievements
- Served as Bilingual Agent at Foundever and Concentrix, providing customer support in English and Japanese
- Developed strong communication and problem resolution skills across diverse customer interactions
- Gained fluency in Japanese and English, enhancing multilingual support capabilities
Experience
Bilingual Agent
Foundever
Nov 2024 - Abril 2025
Bilingual Agent
Concentrix
Jul 2025 - October 2025
Skills
LanguagesCommunication SkillsProblem Solving
Published on CazVid - May 17, 2026