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Customer Service & Technical Support Specialist with 10+ years of multi-industry experience
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Competencies
Resolved customer inquiries and issues, ensuring high satisfaction in retail and insurance sectors.
Diagnosed and repaired POS systems, network devices, and consumer electronics for retail stores and clients.
Developed and overseen helpdesk operations, assigned cases, and trained new staff for improved workflows.
Configured network devices and POS systems, setup servers, and managed network connections for retail environments.
Utilized written and verbal communication to support customers, train staff, and document technical procedures.
Education
Languages
Summary
A dedicated professional with over a decade of experience providing exceptional customer service and technical support. Skilled in troubleshooting, system configuration, and team leadership across diverse industries.
Key Achievements
- Provided comprehensive customer support via phone and email, resolving product inquiries, delivery issues, and dispute resolutions.
- Trained new claims representatives, improving team onboarding and operational efficiency at Consolidated Insured Benefits.
- Delivered technical support for retail POS systems and network setup across multiple retail locations, enhancing store operations.
Experience
Customer Care WFH Agent
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders., Works for Jawboned UP Bracelet Campaign, Consults with customers to determine their needs, accurately documented and priced customers’ orders,...
Claims Service Rep WFH
Trained new claims service representatives on daily administrative duties., Managed and contacted B2B Clients who showed interest in the services being offered by the CIBINC, Assisted customers with payments for loss settlements and repairs on first party and third-party claims., Provided project...
Field Service Engineer
Delivered (POS) technical support to Marshalls, TJ Maxx, AJ Wright, Home Goods retail stores for TP5K and TP2000 register conversions, Troubleshoot, diagnose, repair and install NCR and Fujitsu registers, Setup and configure back-office Dell & HP servers, PC controllers, 12/24 port Cisco...
Helpdesk Lead Tech
Developed daily processes, overseeing and assigning cases to Level II Tech Consultants, to support standard operating procedures, escalation processes, and detailed tracking and follow-up of client issues., Work collaboratively with all departments to define intake process of product requests and...