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Mayra
Patient Care Coordinator at Current Employer
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Competencies
Expertise in managing patient referrals, scheduling, and ensuring smooth patient flow across healthcare settings.
Proficient in EPIC, NextGen, and other EHR platforms to optimize patient data management and retrieval.
Strong ability to communicate effectively and multitask in fast-paced healthcare environments.
Skilled in scheduling, records management, and front desk operations to enhance clinic efficiency.
Solid knowledge of medical and dental terminology supporting accurate documentation and communication.
Education
Summary
Dedicated healthcare professional with extensive experience in patient coordination, front office operations, and EHR systems, committed to delivering exceptional patient service and operational efficiency.
Key Achievements
- Led front office operations, ensuring seamless workflow and service excellence.
- Coordinated new patient referrals and scheduling for minimally invasive procedures.
- Managed records retrieval and PowerShare uploads to streamline patient data handling.
- Handled appointment scheduling and insurance verification across multiple healthcare systems.
- Generated performance reports improving operational efficiency.
Experience
Lead Patient Care Coordinator | Minimally Invasive Procedure Specialist
Lead front office operations ensuring smooth workflow service excellence and in call center. Coordinate new patient referrals, FOAM/ablation scheduling. Manage records retrieval, PowerShare uploads, patient check-in/out processes. Handle copay procedure cost collections accuracy. Schedule follow up appointments/ telehealth visits. Maintain accurate patient intake when scheduling
Patient Access Representative
Greeted patients verified insurance information within EPIC system. Scheduled appointments for 30 physicians across five centers handling 100+ calls daily. Utilized EPIC/Dash/Nextgen systems for EHR managed Avaya phone systems
Front Desk Associate
Scheduled audiology appointments using Hearform software. Managed payments, faxing reports, maintained communication referring offices
Lead STAT Coordinator
Handled lab accessioning specimen data entry into Copia system. Prepared billing requisitions maintained STAT board for timely results. Generated daily Excel reports pivot tables for performance tracking