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Megan
Customer Service & Project Management Professional with 10+ years in Hospitality and Sales
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Competencies
Provided high-quality support to U.S. customers, handling inquiries and ensuring client satisfaction.
Led optimization projects for hospitality listings and created training content for new hosts.
Engaged in cold calling, closing vacation packages, and cross-selling energy services.
Facilitated effective communication across customer support, sales, and guest relations roles.
Coordinated guest activities and managed entertainment schedules, promoting guest loyalty.
Education
Languages
Summary
Bilingual professional with over 10 years of experience in customer service, sales, project management, and client relations, demonstrating leadership and innovative approaches to enhancing guest experiences and operational efficiency.
Key Achievements
- Led optimization projects for Airbnb, Booking, and Vrbo listings, improving guest satisfaction.
- Developed and delivered training content; coached new hosts on platform best practices.
- Built partnerships with property owners, agencies, and tourism brands to enhance service offerings.
Experience
Project Leader / Hospitality Consultant
Led optimization projects for Airbnb, Booking, and Vrbo listings., Implemented communication and guest service strategies., Created training content and provided coaching for new hosts., Built partnerships with property owners, agencies, and tourism brands.
Customer Service & Sales Representative – Reliant Energy
Provided phone-based support for U.S. customers, handling billing inquiries, energy consumption questions, and service contracts., Managed payments, claims, and requests for new residential and commercial energy services., Offered customized service solutions and energy plans, achieving cross-sales...
Sales Agent
Conducted cold calls and closed vacation package sales for U.S. and Canadian clients., Built long-term trust and relationships with international clients., Managed payments, renewals, and customer retention.
Guest Relations / Activities Animator
Coordinated recreational activities and guest engagement programs., Managed entertainment schedules and customer service in common areas., Promoted experiences and guest loyalty programs.