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Melissa
Customer Service Representative
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Competencies
Experiencia demostrada en Customer Service & Support.
Experiencia demostrada en Customer Inquiry & Issue Resolution.
Experiencia demostrada en Case Management & Documentation.
Experiencia demostrada en Service Request Management.
Experiencia demostrada en Problem-Solving & Issue Escalation.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Responded to customer inquiries and service requests by phone, providing accurate information and assistance.. Processed customer orders and updated account information accurately according to established procedures.. Identified customer needs, investigated issues, and provided appropriate solutions.. Maintained accurate customer records while managing multiple requests and priorities.
Service Desk Agent
Managed service requests and incident tickets received via email and phone, ensuring accurate documentation.. Investigated reported issues, gathered relevant information, and supported first-level resolution.. Classified and prioritized incidents according to established procedures and service requirements.. Escalated unresolved issues to the appropriate teams while maintaining clear and accurate records.