This is my profileContact via CazVidMelvin
Co-founder with diverse operations and process management experience
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Competencies
Handled transaction validation, compliance, and exception logging in financial processes
Provided technical assistance for internet, video, and telephone systems in business environments
Managed warehouse resources, developed maintenance schedules, and trained staff to optimize operations
Performed data entry, processed hardware and back-office services, and managed security documentation
Delivered customer service related to blood transfusion logistics and technical support
Education
Summary
Experienced in process management, technical support, and operational coordination across diverse industries, including retail, finance, and logistics.
Key Achievements
- Co-founded Infinity Cactus, establishing a curated product collection and community engagement
- Reviewed and validated credit card transactions, supporting compliance and process accuracy at 5A, Genpact
- Provided Tier 1 technical support for small and medium businesses at Balam Infraestructura y Soluciones en TI
Experience
Co-founder
Welcome to Infinity Cactus, your sanctuary for soulful discoveries and mindful living. Nestled at the intersection of nature's wonders and spiritual exploration, we curate a diverse collection of crystals, lush plants, ethereal clothing, smoking essentials, and more., Step into our realm where...
Process Associate
Review fraudulent credit card transactions and resolve all customer queries and requests coming via phone-calls Tickets within the agreed SLA., Review and validate basic essentials of valid credit card transactions like supplier details, PO, bank account, invoice #, invoice date, etc., Perform...
Technical Support Representative
Bilingual Technical support / Process Associate., Provided Technical Support for Small and Medium business, for Internet, Video and Telephone systems as Tier 1 Technical support.
Warehouse Manager
Managed the warehouse operational needs through efficient resourcing of materials and equipment and continuous staff training., Developed proactive inspections and maintenance schedules to keep equipment in good operational condition.
Data Entry Representative
Entered blood transfusion requests, received blood samples, delivered blood bank packages, plasma or platelets., Provided customer service to the patients.
Data Analyst
Data Entry for Hardware processes and Back-office services: Fujitsu and Panini scanners, integration of software and digital solutions, management portals and administration of security document creation services.