This is my profileContact via CazVidMichael
Customer Service Agent with Diverse Technical and Communication Skills
Contact
Competencies
Provided excellent customer support and solutions via calls and emails in a fast-paced environment.
Scheduled and tracked orders, ensuring timely processing and follow-up.
Utilized various software tools for reporting, data analysis, and technical tasks.
Reported incidents and provided resolutions, supporting process improvement.
Education
Summary
Dedicated agent experienced in customer service, order management, and technical software tools, with proven ability to resolve issues efficiently.
Key Achievements
- Managed customer service inquiries and issues across multiple companies, ensuring high satisfaction levels.
- Handled inventory and order programming alongside payment application, demonstrating multitasking ability.
- Reported and resolved incidents, contributing to process optimization and goal achievement.
Experience
Agente
Proporcionar un excelente servicio al cliente en todo momento., Programación de pedidos., Gestión cobranza, inbound., Aplicación de pagos., Brindar solución a requerimientos por medio de correos y llamadas., Reporte de incidencias y resoluciones., Optimización de tiempo en el servicio., Indicadores...
Agente
Proporcionar un excelente servicio al cliente., Seguimiento de pedidos., PQR, Soporte a la plataforma, Brindar solución a requerimientos por medio de llamadas., Reporte de incidencias y resoluciones., Optimización de tiempo en el servicio., Indicadores Q1., Cumplimiento de metas.