This is my profileContact via CazVidMichael
Customer Service & Language Education with Diverse Skillset
Contact
Bucaramanga, Santander Department, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled troubleshooting and payment processing, resolving customer issues.
Account Retention & NegotiationIntermediate
Engaged in saving accounts and removing services through negotiation.
Language TeachingIntermediate
Planned and delivered English classes in educational settings.
LanguagesAdvanced
Proficient in English and Spanish, with basic Portuguese communication skills.
Education
Bachelor's degree in foreign languages
UNIVERSIDAD INDUSTRIAL DE SANTANDER
Completed 2024
High school diploma
COLEGIO INTEGRADO JORGE ISAAC
Completed 2016
Languages
EnglishAdvanced
SpanishNative
PortugueseBasic
Summary
Experienced in customer support, account retention, and language instruction with proficiency in English and Spanish, and basic Portuguese skills.
Key Achievements
- Managed customer inquiries and troubleshooting at Accedo
- Performed account retention and service negotiations at Accedo
- Designed and applied English language classes at IDEI and PRAXIS
Experience
Customer service
Accedo
2020 - 2024
troubleshooting, taking payments
Retention agent
ACCEDO
2020 - 2024
saving accounts, negotiating, removing services
English teacher
IDEI
2024 - None
Planning classes and applying them
English teacher
PRAXIS
2024 - None
Skills
Customer ServiceAccount Retention & NegotiationLanguage TeachingLanguages
Published on CazVid - Jul 3, 2025