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MICHAEL
Remote Telephone Data Collector
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Competencies
Demonstrated experience with Remote Customer Service.
Demonstrated experience with Inbound & Outbound Call Handling.
Demonstrated experience with Call Center Operations.
Demonstrated experience with Order Processing.
Demonstrated experience with Customer Retention & Problem Resolution.
Education
Summary
Remote Telephone Data Collector open to new opportunities
Experience
Remote Telephone Data Collector
Conduct telephone interviews for nationwide research studies.. Collect and accurately document survey responses.. Utilize Five9 telephony systems and Citrix Remote Desktop.
Remote Customer Service Representative
Managed inbound and outbound customer communications through RingCentral.. Assisted customers by phone, email, chat, and voicemail.
Customer Service Representative
Managed more than 500 customer accounts.. Handled high-volume incoming calls and customer inquiries.
Rental Sales Representative
Processed vehicle reservations and rental agreements.. Provided customer service and sales support.
Senior Check Processing Clerk
Assisted supervisory staff with workflow management and operational support.