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Customer Service & Operations Specialist with diverse industry experience
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Competencies
Extensive experience in customer support roles across banking, hospitality, and sales sectors.
Supervised staff and ensured operational efficiency in restaurant and cruise line settings.
Handled product distribution, sales, and delivery coordination at Soto Bakery.
Provided Spanish language support, facilitating bilingual communication with clients.
Education
Languages
Summary
Multifaceted professional with experience in customer support, personnel supervision, and sales across banking, hospitality, and retail sectors.
Key Achievements
- Provided customer service and Spanish language support at Capital One and Sykes, enhancing client satisfaction.
- Supervised kitchen operations and managed personnel at Carnival Cruise Lines, ensuring smooth service delivery.
- Coordinated delivery logistics and maintained product quality as Sales Agent and Administrator at Soto Bakery.
Experience
Customer Service at Capital One and Spanish Specialist Operations
Customer service, Spanish Specialist Operations
Head Waiter and Kitchen Supervisor
Customer service, Personnel management, Ensured pleasant environment for customers, Ensured cleanliness in kitchen, Maintained necessary items for efficient operation
Sales Agent and Administrator
Customer service, Sales, Product distribution, Delivery coordination, Coordinating delivery of raw materials with suppliers, Ensuring product quality, Employee payment