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Miguel
Customer Service & Hospitality Supervisor with 8+ years experience
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Competencies
Delivered high-quality service across hospitality and banking sectors, resolving client issues effectively.
Supervised waitstaff in multiple restaurants, managing shift operations and team performance.
Communicated effectively with customers and team members in fast-paced environments.
Handled reservations, billing, and cash management efficiently in hospitality and retail settings.
Managed multiple responsibilities efficiently during peak hours in hospitality and banking contexts.
Education
Languages
Summary
Experienced in managing customer interactions, supervising hospitality teams, and handling operational tasks in restaurants, hotels, and banking environments.
Key Achievements
- Led restaurant teams as shift manager, overseeing service quality and team coordination.
- Managed diverse roles in food service, including waiter, cashier, and event service, gaining broad hospitality experience.
- Handled large cash transactions, reservations, and billing, demonstrating strong operational skills.
Experience
Captain of waiters (shift manager)
Supervisor of waiter, in charge of the kitchen area, bar, floor, hosts, and making shift cuts.
Food and beverages salesperson
Waiter, takeout orders, customer service.
Floor Seller
Customer Service, Food, wine and Beverage floor seller. Cashier, I handle large amounts of cash, making reservations, card payments, billing, etc.
Room Service, Waiter
Room Service, Waiter in banquets and personal events, customer service for foreigners.
Captain of waiters
Customer service, knowledge of the area in meat cuts.