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Miguel
Content Operations Coordinator at Nielsen Media Mexico
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Competencies
Expertise in maintaining data integrity and accuracy in fast-paced live environments.
Proficient in troubleshooting, user provisioning, and support across various platforms and tools.
Skilled in manual testing, defect identification, and providing actionable feedback.
Effective at managing internal and external communication to ensure smooth operations.
Foundational knowledge acquired from MIT Schwarzman College, applying data insights to support decision-making.
Education
Languages
Summary
Experienced in managing live data integrity, technical support, and quality assurance. Skilled in maintaining high standards in fast-paced environments, with a strong foundation in data science.
Key Achievements
- Ensured real-time data accuracy during live sporting events, maintaining seamless broadcast quality.
- Managed over 200 properties as Maintenance Coordinator, optimizing intervention times and client satisfaction.
- Conducted manual QA testing for games and applications, improving defect detection and user experience.
- Resolved gamer account issues efficiently, enhancing user satisfaction through clear communication.
- Supported large-scale IT operations, managing user provisioning and support for multiple clients.
Experience
Content Operations Coordinator
Manage the data integrity for live sporting events simultaneously, to keep the feed accurate while everything is happening in real-time.. Cross-check official sites and live feeds to find the most accurate data.. Monitor and fix errors or mismatches during live events to keep data clean.. Assist the team with data questions and operational workflow, making sure we stay on track during peak hours.
Maintenance Coordinator
Delivered high-speed case management for a portfolio of +200 properties, focusing on rapid intervention to minimize impact and enhance client satisfaction.. Prioritized internal and external communication, with a seamless callback workflow, ensuring all client follow-ups were addressed within a single-shift window.. Managed repair budgets and verified vendor payments while acting as the main contact for owners and contractors.
QA Tester
Performed manual QA testing for games and applications, identifying defects impacting gameplay and providing actionable logs.. Maintained clear and direct communication with the internal development team to ensure all identified issues were understood and resolved quickly.
Customer Support
Handled gamer-focused inquiries using Zendesk to resolve issues with account access, security, and in-game troubleshooting.. Prioritized clear internal communication to track ongoing issues and manage a high volume of tickets.
IT Service Desk Agent
Provided L1 and IAM support for U.S.-based companies with global operations, managing up to 15 simultaneous customers.. Handled user provisioning, onboarding, and offboarding for large-scale operations.
Skills
Video Transcript
Video Transcript 1
Hello, my name is Miguel González. I have a bachelor's degree in engineering, in mechanical and electrical engineering, professional background more than 20 years in customer service, 8 years in technical support, 1 year in quality assurance, also 1 year in maintenance coordinator property management, and 2 years in data entry and data analyst.