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Customer Support & Language Interpreter with diverse experience in banking and healthcare
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Competencies
Skilled in handling customer inquiries and providing solutions in banking and service environments.
Expert in real-time interpretation across healthcare, legal, and banking sectors with high retention and accuracy.
Able to efficiently manage multiple calls, notes, and tasks concurrently in fast-paced settings.
Familiar with banking services and customer inquiries, supporting effective issue resolution.
Education
Languages
Summary
Versatile professional with expertise in customer service, language interpretation, and banking support. Adept at multitasking and ensuring clear communication across diverse sectors.
Key Achievements
- Provided multilingual customer support, resolving banking inquiries efficiently under pressure.
- Developed strong multitasking skills by managing multiple calls and note-taking simultaneously.
- Delivered accurate and real-time language interpretation for healthcare and legal contexts, ensuring clear communication.
- Gained comprehensive banking knowledge to assist customers effectively with their account issues.
Experience
Customer Service Representative
Inbound calls from a banking app where customer inquired about their account issues, Trained in banking services, tech support services to help customers with the app in general, Multitasking to generate reports while on call, Quickness to resolve problems and ability to memorize procedures to get the best outcome for customers.
Spanish Interpreter
Ability to quad-multitask, Using my own 'interpreter language' to write my notes on every call, High level of retention of what’s being said, Being able to interpret right away after the LEP finishes, Using interpreter tools such as repetition, clarification and mastered the role of conduit, Not adding nor missing information.