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Miguel
Customer Service and Technical Support Specialist with 5+ years of experience
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Competencies
Applied customer service strategies to resolve issues and enhance client satisfaction.
Diagnosed and resolved technical and administrative issues across roles.
Managed scheduling and coordinated information flow efficiently.
Worked on frame-by-frame animation, applying artistic and creative skills.
Education
Languages
Summary
Experienced in customer service, technical support, and digital animation with strong communication and troubleshooting skills.
Key Achievements
- Handled customer calls and managed information flow as Remote Office Dispatcher at The 6ix Locksmith
- Provided comprehensive support for payment processes and troubleshooting at Taskus
- Delivered exemplary customer service and performed effective call flow at Accedo Santander SAS
Experience
Remote Office Dispatcher
Answering customer calls, Coordinating and managing the flow of information and scheduling within the company
Customer Care Expert
Handling customer requests, Providing specialized support in payment processes and troubleshooting, Resolving technical and administrative issues, Providing step-by-step guidance to ensure proper service, Assisting with billing and payment management
Tech Support Agent
Providing exemplary levels of customer service that respond effectively to customer queries, Performing an effective call flow that meets customer needs appropriately
Digital animator
Working on the frame-by-frame animation of the pilot of an animated series, Applying knowledge of animation principles, artistic skills, creativity and attention to detail