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Miguel
Contact
Competencies
Experiencia demostrada en HVAC.
Experiencia demostrada en IoT.
Experiencia demostrada en BACnet.
Experiencia demostrada en Salesforce.
Experiencia demostrada en Amazon Connect.
Education
Experience
Technical Support Expert - Tier 1, 2 and 3
Strong technical support and customer service., Monitoring and managing of HVAC and lighting systems for clients such as Walgreens, Chipotle, and Target., Provide technical support for sensors, thermostats, EMS controllers, meters and lighting automation systems., Wiring troubleshooting, Network configuration., Configuration for EMS system and BACnet board communication., Salesforce used daily for case documentation and Amazon Connect for customer communications., Email writing, chatting, video call support., Schedule creation for on site technicians, shipping orders, handling part numbers and shipping codes plus tracking information and more.
Customer support representative - Tier 1
Strong customer service., Customer technical support., Provided support for security system sensors including motion, sound, CO2, and door sensors., Assisted customers with troubleshooting, collections, and purchase inquiries., Handled Safewatch Pro 3000, ADEMCO, DSC impassa and other keypad with touchscreen alarm systems like the Command.
Concierge
Managed room keys, parcel storage, and guest inquiries., Verified room availability and handled personal information., Assisted with phone calls and front desk tasks., High quality customer service.