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Mónica
Logistics and Procurement Specialist with Diverse Industry Experience
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Competencies
Proficient in purchase to pay processes, negotiation, and customs compliance across various industries.
Experienced in international logistics, managing shipments, documentation, and coordinating with agents and servers.
Provided specialized customer support, ensuring service quality and effective communication with clients and internal teams.
Skilled in SAP, Excel, PowerPoint for procurement, logistics, and operational management.
Handled administrative procedures including billing, import documentation, and supplier negotiations.
Education
Languages
Summary
Experienced in international logistics, procurement, and customer service with a proven track record across aviation, retail, and freight sectors.
Key Achievements
- Managed coordination and billing for emergency repair services at Jet Aviation, handling international logistics and detailed documentation.
- Led purchase, import, and supply chain processes for Comidas Centroamericanas - Pizza Hut, including supplier negotiations and cost control.
- Provided customer service and inventory management at UPS Supply Chain Solutions, maintaining service metrics and supporting international shipments.
Experience
Billing agent
Coordination and billing of emergency repair services for private jets anywhere in the world, from the Jet Aviation technician's man hour, material used, travel and taxes.
Junior Customer Service Representative
Managing inventory of our local warehouses (Latin America)., Keeping our dispatchers informed of new services and inventory movements and keeping track of them.
Senior Customer Service Representative
Provide customer service in a specialized manner, to the customer service group at UPS CSR and to our customers., Provide the necessary support by direct communication between the customer service group and administrative staff., Keep control of the daily activities of the CGS as well as ensure...