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Safety Ambassador
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Competencies
Proficient in resolving customer inquiries and providing exceptional service across multiple platforms.
Experienced in developing and delivering safety programs to promote community safety and youth engagement.
Fluent in English and Afrikaans, with strong written and verbal communication abilities.
Skilled in data capturing and management using Microsoft Office tools to ensure accuracy and efficiency.
Education
Languages
Summary
Motivated professional with over 5 years of experience in customer service, safety promotion, and operations support. Adept at resolving complex issues, engaging communities, and enhancing operational workflows. Bilingual in English and Afrikaans, committed to delivering impactful solutions.
Key Achievements
- Promoted safety awareness and skill development for unemployed youth at City of Cape Town
- Handled complex customer service, billing, and policy issues at WNS and Teleperformance, improving customer satisfaction
- Assisted in policy rewrites and technical support, streamlining operational processes
Experience
Safety Ambassador
Promoting safety through safety awareness programs and providing opportunities for unemployed youth to learn a skill/trade
Agent
Daily task involve assisting customers with all service and billing enquiries
Senior Operations Specialist
Assist customers with basic and complex policy changes, policy rewrites, tech support and billing related issues