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Moise
Language Support & Interpretation Specialist with 3+ years in multilingual communication
Video resume
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Competencies
Skilled in real-time and consecutive interpretation between multiple languages, ensuring clarity and cultural accuracy.
Experienced in managing customer interactions with professionalism, empathy, and problem-solving to ensure satisfaction.
Proficient in attentive listening to accurately capture and relay information during interpretation and customer interactions.
Efficient in handling multiple tasks and interpreting requests within tight timeframes.
Capable of effective note-taking to facilitate accurate consecutive interpretation and record-keeping.
Education
Languages
Summary
Dedicated language support specialist skilled in interpretation, customer service, and cross-cultural communication. Proven ability to deliver accurate, confidential, and professional language solutions.
Key Achievements
- Provided real-time interpretation between English and Haitian Creole, ensuring accurate and culturally appropriate communication.
- Delivered consecutive interpretation between English-speaking professionals and French-speaking clients, maintaining strict neutrality and confidentiality.
- Managed high-volume inbound customer calls with professionalism and empathy, ensuring service quality and issue resolution.
Experience
Interpreter / Language Support Specialist
Provide real-time interpretation between English and Haitian Creole. Ensure accurate and culturally appropriate communication. Maintain confidentiality and professionalism at all times. Take structured notes to support clarity and accuracy
French/English Interpreter
Provide accurate, real-time consecutive interpretation between English-speaking professionals and French-speaking LEP clients.. Maintain strict neutrality and confidentiality during discussions involving end-of-life care, pregnancy termination, vaccinations, and gender expression.. Demonstrate strong concentration and retention skills during high-volume or emotionally sensitive calls.. Adjust communication style to accommodate regional dialects and accent variations.. Utilize remote interpretation technology efficiently to meet client service standards.
Customer Service Representative
Managed high-volume inbound calls while maintaining professionalism and empathy.. Documented interactions accurately to ensure service continuity and compliance.. Resolved concerns effectively while remaining calm in challenging situations.
Skills
Video Transcript
Video Transcript 1
Hi, my name is Maurice Maurice, and I have spent the majority of my career in customer service, building trust and strong relationships with clients every day. Recently, I had a brief but impactful role as a dispatcher where I gained deeper understanding of coordinating logistics under pressure. That combination of customer focus and operational insight drives me to deliver the best service possible, no matter the role.
Video Transcript 2
Hi, my name is Moise Moses, and I've spent the majority of my career in customer service, building trust and strong relationships with clients every day. Recently, I had a brief but impactful role as a dispatcher where I gained a deeper understanding of coordinating logistics under pressure. That combination of customer focus and operational insight drives me to deliver the best service possible, no matter the role.
Video Transcript 3
Of course, so I have worked with a tool called dispatch striker in the past, and it really helped streamline communication. It gave both the drivers and the office team real-time updates. By using it, we cut down communication delays and improved in-time deliveries by a good margin.
Video Transcript 4
Well, one big challenge I faced was when a set of pickups were delayed due to a sudden weather shift, so I had to quickly re-route drivers, communicate with the customers, and keep everyone updated in real time. In the end, I managed to rearrange the schedule and we still met most of the delivery windows.
Video Transcript 5
Yes, absolutely. So in my previous role, there were often several dispatch requests coming in at once. I used a combination of a digital tracking system and a priority matrix. I first categorized each request by urgency and impact, and then I allocated resources based on that. I also kept communication open with the team so we adjusted quickly if anything shifted.
freelance interpreter
My name is Moise Moise, and I'm a professional freelance interpreter with a strong passion for communication and service excellence. I specialize in facilitating clear and accurate communication between individuals who speak different languages, ensuring that every voice is heard and understood. Over the years,