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Production Supervisor with 10+ years of expertise in print industry
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Competencies
Directed print production workflows, quality checks, and equipment maintenance to ensure efficiency.
Implemented and monitored quality standards across print and finishing processes to meet client specifications.
Handled customer inquiries and support across multiple roles, ensuring satisfaction and operational accuracy.
Managed sourcing and stock levels of key supplies, preventing shortages and optimizing procurement.
Led staff training sessions, providing feedback and enforcing safety and operational standards.
Education
Languages
Summary
Dedicated print industry professional with over a decade of experience in production supervision, quality control, and team management. Skilled in optimizing workflows, maintaining standards, and ensuring timely delivery. Known for effective staff training, inventory control, and clear...
Key Achievements
- Supervised daily printing operations, ensuring quality and on-time delivery, reducing reworks and waste.
- Led work order planning and inventory control, optimizing resource utilization and minimizing shortages.
- Trained staff and enforced SOPs, maintaining safety standards and improving team productivity.
Experience
Production Supervisor
Supervised and coordinated daily printing and finishing operations, ensuring on-time delivery and quality standards., Planned and assigned work orders based on priority, machine capacity, and material availability to optimize production flow., Verified job specifications (dimensions, paper type,...
Customer Service Representative
Provided customer service and sales support for the Neighborly account, handling inbound and outbound calls to schedule home services such as electricians, plumbers, handymen, and other residential services., Assisted customers with service inquiries, availability, pricing details, and appointment...
Customer Support Representative
Handled customer inquiries and provided information about services and processes, following established policies and call scripts., Logged and updated customer information in CRM systems, documenting interactions to ensure proper follow-up and traceability., Escalated cases requiring validation or...
Agent Support (Floor Support)
Provided customer support for Texas electricity services, including plans, billing, payments, and service transfers., Handled cancellations/retention and complaint resolution in line with policies and quality standards., Served as Tier 2 support for escalated cases and worked as Floor Support,...