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Monica
Bilingual Virtual Executive Assistant Remote
Contact
Competencies
Experiencia demostrada en Calendar Management.
Experiencia demostrada en Meeting Coordination.
Experiencia demostrada en Travel Planning.
Experiencia demostrada en Report Preparation.
Experiencia demostrada en Confidential Documentation Handling.
Education
Languages
Summary
Bilingual Virtual Executive Assistant Remote buscando nuevas oportunidades
Experience
Web Content Producer & Copywriter
Produced accurate, deadline-driven written content under strict editorial and quality-control standards, cross-checking facts across multiple sources before publication.. Coordinated daily updates across departments, ensuring consistency and adherence to brand and procedural guidelines.. Conducted research and organized source material to support editorial decision-making.. Maintained quality-control standards, reducing errors and inconsistencies in published material.
Student Services & Operations Coordinator
Coordinated schedules, meetings, and follow-ups for a multicultural population of 100+ clients weekly, managing competing priorities in a fast-paced environment.. Managed CRM systems, records, and case documentation for a caseload of 20+ active cases, keeping information accurate and audit-ready.. Prepared internal reports and correspondence for management review, communicating in both Spanish and English as needed.. Handled sensitive and confidential information with discretion, acting as the primary point of contact between clients, staff, and external stakeholders.. Coordinated with external service providers and partners to resolve outstanding administrative items, and led process-improvement initiatives to streamline workflows.
Student Services Support Officer
Provided direct administrative support to the Student Services team, coordinating schedules, inquiries, and documentation for 100+ clients weekly.. Managed records, CRM updates, and correspondence for a caseload of 20+ active cases, with a strong focus on data accuracy and confidentiality.. Coordinated communications between clients, internal departments, and external providers, chasing outstanding items to closure.. Maintained accurate documentation to support compliance audits, working within a fast-paced, deadline-driven environment.
Team Leader – Operations & Customer Service
Supervised daily operations and workflows for a frontline administrative team.. Managed and resolved client inquiries, escalating complex cases appropriately.. Supported reporting and team coordination to maintain service-level targets.
Student Counsellor & Customer Service Officer
Supported clients through enrollment and visa-related administrative processes, serving 100+ clients weekly.. Managed documentation, follow-ups, and client communications across multiple channels for a caseload of 20+ active cases.. Maintained accurate client records and CRM databases with strong attention to detail and confidentiality.. Delivered personalized, responsive support throughout each client's full process lifecycle.
Digital Content Producer
Coordinated production and publishing processes across platforms under tight daily deadlines.. Managed CRM records and audience/client communications.. Worked with cross-functional, cross-border teams in deadline-driven environments.