This is my profileContact via CazVidThis profile is written in Spanish
Monica
Líder de Operaciones y Desarrollo Organizacional en B & B Holding
Contact
Competencies
Experiencia en liderar y estructurar proyectos complejos en entornos binacionales.
Amplia experiencia en asesoramiento legal en temas laborales y de seguridad social.
Habilidades en la gestión de recursos y coordinación de programas académicos.
Capacidad para proporcionar un servicio al cliente excepcional en situaciones desafiantes.
Competencia en la creación de estructuras organizativas que fomenten el crecimiento empresarial.
Education
Languages
Summary
Líder con amplia experiencia en la creación y gestión de operaciones en entornos binacionales, así como en asesoría legal y atención al cliente.
Key Achievements
- Impulsé la creación y expansión de B & B Holding desde su fundación, estableciendo modelos operativos efectivos.
- Diseñé estructuras organizativas para proyectos binacionales, mejorando la colaboración entre EE.UU. y Colombia.
- Proporcioné apoyo legal a más de 100 clientes en casos de discapacidades laborales, mejorando su acceso a servicios legales.
- Gestioné presupuestos y contratos en la Universidad EAFIT, optimizando la administración de programas académicos.
- Mejoré la experiencia del pasajero en Avianca S.A. durante operaciones irregulares, asegurando un servicio al cliente excepcional.
Experience
Operations and Organizational Development Leader
Led the creation, structuring, and expansion of the company from its inception.. Designed operational models and organizational structures for binational projects between the U.S. and Colombia, ensuring full compliance with labor regulations in both countries.
Legal Assistant – Pre-litigation Intake
Provided legal support in cases related to temporary and permanent disabilities from workplace accidents and occupational diseases.. Conducted client intake interviews for Spanish-speaking clients.. Translated legal documents and client communications (verbal and written).. Collected evidence for pre-trial strategies and assisted with conciliations.. Coordinated with attorneys and legal specialists for case preparation.. Served as a cultural and linguistic bridge between legal teams and the Hispanic community.
Academic Secretary
Provided administrative support for undergraduate and graduate programs.. Managed budgets, contracts, invoicing, and agreements.. Coordinated academic schedules, travel logistics, and procurement of teaching resources.. Supported recruitment of professors and service providers.. Prepared reports, meeting minutes, academic records, and internal communications.. Utilized Office tools, Salesforce, and academic databases.
Passenger Service Agent
Delivered high-quality customer service throughout the passenger experience, including during irregular operations (delays, overbookings, cancellations).. Assisted passengers with check-in, boarding, documentation, and lounge services.. Handled critical situations with empathy and professionalism.. Resolved customer inquiries and complaints on-site.. Supported operational teams during contingencies.
Human Resources Analyst
Managed legal and administrative HR matters for civil engineering projects.. Drafted and reviewed labor and civil contracts.. Advised on pensions, sick leaves, overtime, and occupational risk coverage.. Handled disciplinary cases and workplace harassment claims.. Represented the company before the Ministry of Labor, securing closure of preliminary investigations.. Supported the implementation of the Occupational Health and Safety Management System (SG-SST).
Specialized Legal Advisor – Citizen Services
Provided nationwide legal guidance in labor and social security matters.. Advised on dismissals, maternity protections, pensions, and worker rights.. Assisted with legal procedures involving ARLs, pensions, and public health institutions.. Supported transition processes from ISS to Colpensiones and provided legal interpretations.