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Monica

Customer Service Representative with 2+ years in retail and logistics

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Managua, Managua, Nicaragua
Open to remote
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Competencies

Customer ServiceIntermediate

Provided assistance to customers regarding orders, product conditions, and delivery issues.

Communication SkillsIntermediate

Utilized English and Spanish to effectively communicate with a diverse customer base.

Basic ComputingBeginner

Applied fundamental computing skills to process customer orders and manage records.

Education

Primary Diploma
Bilingüe Dinamarca

Languages

EnglishVery Proficient
SpanishBilingual

Summary

Dedicated to providing excellent customer support in retail and logistics environments, with bilingual proficiency.

Key Achievements

  • Assisted customers with grocery deliveries and package handling at IBEX.
  • Ensured electrodomestic and grocery quality control to prevent spoilage or damage.
  • Demonstrated bilingual communication skills in English and Spanish.

Experience

Customer Service Representative

IBEX
03/07/21 - 01/06/25

Assist customer by getting their grocery sent to their house correctly and their packages and orders., Assist customer by making sure all their electrodomestic is in good condition and also grocery is not spoiled or damaged.

Customer Service Representative

SSDI
01/10/25 - 03/29/25

Skills

Customer ServiceCommunication SkillsBasic Computing
Published on CazVid - Jul 3, 2025
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