This is my profileContact via CazVidMonserrat
Project Manager with 10+ years of experience in IT and software development
Contact
Competencies
Applied project management methodologies to lead teams and deliver technology solutions
Participated in all phases of software development projects, from requirements gathering to testing
Supervised and motivated teams to meet project objectives and foster professional development
Facilitated communication between technical teams and clients to clarify expectations and report progress
Education
Summary
Experienced in leading technology projects, managing teams, and streamlining processes to achieve organizational goals.
Key Achievements
- Led multiple software development projects from conception to deployment, ensuring timely delivery and quality benchmarks
- Managed cross-functional teams of up to 20 members, coordinating efforts and streamlining communication flows
- Developed and implemented project management processes that improved project tracking and resource allocation
Experience
Customer Care Manager
Home based job, Jalisco office
Customer Care Representative
Home based job
Customer care representative
Bilingual, Sales
Customer Service Representative
Campaign: T-Mobile, Customer Service (Bilingual)
Customer Service Representative
Campaign: Comcast, Customer Service (Bilingual)
On the Job Trainer (OJT)
Provide training to New hires, Evaluate New hires, Provide Feedback to new hires, Customer support
Customer Service Representative
Campaign: Dish Network, Customer Service (Bilingual)
Trainer
Provide training to new / advanced students, Provide training to several cosmetic academies
Store Manager
Sales, Product Information
Trainer
Customer Service, Provide training to new students
Sales
Customer Service, Sales