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Customer Support & Team Leadership with 5+ years in Service Industry
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Competencies
Provided technical and general support across chat, email, and phone channels.
Supervised and evaluated a team of 10 support agents to improve service quality.
Conducted bilingual interpretation in medical, real estate, and insurance contexts.
Effectively communicated with clients and team members to ensure clarity and service excellence.
Utilized CRM and Excel to manage data; maintained high proficiency in English communication.
Education
Languages
Summary
Experienced bilingual support professional with leadership skills and expertise in client communication, team supervision, and interpretation across multiple sectors. Proven ability to manage teams and deliver quality service.
Key Achievements
- Supervised a team of 10 customer support agents, providing call review and feedback.
- Handled bilingual interpretation in medical, real estate, and insurance sectors.
- Progressed from technical support agent to Team Lead at Foundever.
Experience
Bilingual interpreter
Trabajé directamente con los clientes en diversos campos, como el médico, inmobiliario y de seguros.
Customer support y Team Lead
Comencé como agente de soporte técnico en un BPO, manejando consultas por chat, correo electrónico y teléfono., Fui promovido a Team Lead, supervisando un equipo de 10 personas, con responsabilidades de revisar y evaluar llamadas y proporcionar retroalimentación.