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Mosadi
Talent Acquisition Specialist (Remote)
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Competencies
Applied statistical techniques and tools like R and Python to interpret complex datasets for business insights.
Created intuitive dashboards and reports using Tableau and Power BI to communicate findings to non-technical stakeholders.
Designed and optimized SQL queries to extract and manipulate large datasets for analytics purposes.
Conducted surveys and competitor analyses to inform strategic business decisions.
Worked cross-functionally with marketing, sales, and product teams to deliver data-driven solutions.
Education
Summary
Dedicated Data Analyst with 5 years of experience in extracting actionable insights from complex datasets. Skilled in statistical analysis, visualization, and SQL, with a proven ability to support strategic initiatives through data. Adept at collaborating across teams to deliver impactful solutions.
Key Achievements
- Led a project that improved data reporting efficiency by redesigning dashboards, reducing manual work by 30%.
- Developed predictive models to identify key customer segments, resulting in targeted marketing strategies.
- Progressed from Junior Data Analyst to Senior Analyst, taking on increased responsibilities in data management and analysis.
Experience
Talent Acquisition Specialist (Remote)
Manage full recruitment lifecycle for Insurance, Financial Services, and Medical roles., Partner with hiring managers to clarify role requirements and compliance needs., Source, screen, and interview candidates for permanent and contract placements., Coordinate background checks, reference checks, and onboarding documentation., Maintain accurate ATS records and recruitment reports.
Customer Support Agent (Remote)
Delivered professional customer support via phone, email, and live chat., Resolved customer inquiries and complaints while meeting SLA targets., Logged and tracked interactions using CRM systems., Escalated complex issues and collaborated with internal teams to improve service delivery., Supported quality monitoring and service improvement initiatives.
Contact Centre Agent
Handled pension and provident fund queries via phone and email., Monitored claims including withdrawal, death, and disability cases., Liaised with internal departments to resolve SLA-related issues., Maintained accurate client records and provided policy information.
Administration Technical Assistant
Provided administrative support to testing and inspection teams., Prepared and verified ISO certificates and compliance documentation., Maintained accurate records and supported audit processes., Coordinated inspections, audits, and document control activities.
Payroll Administrator / Administrative Assistant
Managed front‑office administration and client liaison., Processed monthly payrolls and maintained statutory compliance (PAYE, UIF, SDL)., Prepared invoices, reports, and confidential documentation., Supported HR with onboarding and payroll queries.