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Mustapha
Remote Dispatcher / Fleet Coordinator
Video resume
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Competencies
Provided assistance and support to international customers via inbound calls.
Effectively communicated with customers to resolve queries and ensure satisfaction.
Handled inbound calls in a fast-paced environment ensuring prompt service.
Possesses experience in handling international calls, indicating language proficiency.
Education
Summary
Experienced call center agent with 5 years of expertise in handling inbound international customer calls, providing high-quality service.
Key Achievements
- Accumulated 5 years of experience working in a call center environment
- Gained proficiency in handling inbound international calls
- Developed communication skills tailored to customer needs
Experience
Remote Dispatcher / Fleet Coordinator
Managed daily communications with US-based drivers and brokers, averaging 50+ outbound and inbound calls daily., Negotiated and booked loads on DAT and Truckstop boards, demonstrating strong persuasion and deal-closing ability., Coordinated schedules, ensuring timely delivery and efficient route planning., Built and maintained relationships with drivers, brokers, and company staff across accounting, safety, and operations.
Customer Support Representative (Contract)
Handled high-volume inbound/outbound calls, resolving customer queries and providing product information., Scheduled follow-up calls and set qualified appointments for sales team., Maintained accurate CRM records to track customer interactions.