Mustapha - Call Center Agent with 5 years experience in Customer Service

Provided assistance and support to international customers via inbound calls.

Effectively communicated with customers to resolve queries and ensure satisfaction.

Handled inbound calls in a fast-paced environment ensuring prompt service.

Possesses experience in handling international calls, indicating language proficiency.

Managed daily communications with US-based drivers and brokers, averaging 50+ outbound and inbound calls daily., Negotiated and booked loads on DAT and Truckstop boards, demonstrating strong persuasion and deal-closing ability., Coordinated schedules, ensuring timely delivery and efficient route planning., Built and maintained relationships with drivers, brokers, and company staff across accounting, safety, and operations.

Handled high-volume inbound/outbound calls, resolving customer queries and providing product information., Scheduled follow-up calls and set qualified appointments for sales team., Maintained accurate CRM records to track customer interactions.